Waydoo provides limited warranty on all products sold. The terms and conditions listed on this page only apply to products sold on www.waydootech.com and is only valid in the EU area. Under Waydoo limited warranty policies, Waydoo warrants the original buyer for the warranty period that the product will be free from material and workmanship defects under normal use. The warranty period is TWO (2) YEARS for specific parts and starts from the date you received the Waydoo products. The repair or replacement of parts, under this warranty, does not extend the life of this warranty beyond its original expiration date. Please refer to Appendix I for the specific coverage period on each part. If you cannot provide a receipt or other valid proof of purchase, the start date of the warranty period will refer to the dispatch date of the Waydoo product, unless otherwise stipulated by Waydoo.
How Do I Get After-Sales Service?
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting a local authorized dealer or Waydoo After-Sales Support. The email address for after-sales service is support@waydootech.com.
If you request to deliver your product to Waydoo for further examination or repair, you will need to follow Waydoo’s service processes:
1) Fill out and submit a Warranty Claim Form. Please provide as many photos and videos as possible to help the AFS to accurately assess your request.
2) Once your request is received, the AFS will contact you via email to offer troubleshooting instructions or request further information.
3) The AFS will get back to you via email with instructions on what to do next depending on their findings.
Waydoo may not provide after-sales service in some regions. The after-sales policy may vary from region to region. Charges may apply for services not covered by this Limited Warranty. For information specific to your location, please contact Waydoo or your local authorized dealers.
What Should I Do Before Getting Warranty Service?
- Follow Waydoo’s service process;
- Agree that Waydoo shall not be held responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in the returned product;
- Provide Waydoo with sufficient and safe access to your product, so Waydoo can provide service as needed;
- Remove all functional parts, additional parts, alterations, modified parts and attachments not covered under warranty;
- Ensure that the product or part is free of any legal restrictions that prevent its replacement;
- If you are not the owner of a product or part, obtain authorization from the owner for Waydoo to provide warranty service.
To obtain warranty service, you must first contact Waydoo and describe the problem in detail as clearly as possible. Waydoo will first attempt to diagnose and resolve your problem by telephone, e-mail, or online chat. Waydoo may direct you to remove and install particular components.
If your problem cannot be resolved over the telephone, through e-mail, or online chats, or through software updates, you may be required to deliver the product to Waydoo or local authorized service center for further examination. Waydoo will arrange repair or replacement service at no charge*. if the problem falls under the Limited Warranty.
*Customer is responsible for all shipping costs.
Replacement of Product and Part
When after-sales service involves the replacement of a product or part, the replacement item becomes your property and the replaced item becomes Waydoo’s property. Only unaltered Waydoo products and parts are eligible for replacement.
Replacement products or parts may not be new, but it will be in good working order and at least functionally equivalent to the product or part it replaces. A replacement product or part shall be covered for the time remaining in the original product’s warranty and bound to a new serial number.
Use of Personal Contact Information and Data
If you obtain service under this policy, you authorize Waydoo to store, use, and process your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for Waydoo to collect, process and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. To achieve these aims, you authorize Waydoo to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law.
What is NOT Covered by Waydoo Limited Warranty Policy?
This policy does not cover the following:
- Damage caused due to crash, physical impact, or fire resulted from non-manufacturing factors, including but not limited to, user error.
- Damage caused by unauthorized modification or disassembly not in accordance with official instructions or manuals.
- Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
- Damage caused by an unauthorized service provider.
- Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
- Damage caused by activities which did not follow official instructions or manuals.
- Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms,direct sunlight, etc.)
- Damage caused by operation in an unsafe or improper environment (i.e. water depth less than 1.2m, water with many gavels, seaweeds and wild animals, etc.)
- Damage caused by operating the product at a weight greater than its maximum load weight (100KG).
- Damage caused by a forced operation when components have aged or been damaged.
- Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
- Damage caused by operating the unit with a drained or defective battery.
- Loss of, or damage to, your data by an unauthorized product.
- Failure of, or damage caused by, any third party products, including those that Waydoo may provide or integrate into the Waydoo product at your request.
- Damage caused by improper product set-up or installation.
- Products or parts with an altered serial number or from which the serial number has been removed.
- Limited Warranty policies may vary with respect to your product, the part experiencing issues, or the country of purchase.
- You may send the faulty product(s) back to Waydoo or a Waydoo authorized service center. Waydoo will examine the returned product(s) to identify the problem. If the problem qualifies for service under this Limited Warranty policy, Waydoo will bear the cost for repair or replacement. Customer is responsible for all shipping costs.
- If Waydoo determines that the issue in question is not covered by this Limited Warranty policy, you will have to apply for customer paid repair service. Waydoo will not start repair until you agree to the cost for repair quoted by Waydoo. If you disagree with the cost for repair, Waydoo may return the product(s) with you burdening the cost of return shipping.
- Waydoo does not provide global warranty, customers can obtain warranty service only at a designated Waydoo service center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
- Customer is responsible for losses incurred from providing incorrect or invalid delivery address, or refusing to signing for the delivery.
- If you want to send the product back to Waydoo by international transport, you will need to get the consent of Waydoo and bear customs duties, taxes, customs clearance, and other costs incurred in the process.
- If the product is extremely damaged due to non-manufacturing factors, including but not limited to, crash or physical impact, its performance may be severely affected and will be beyond repair. Is this case, Waydoo will not be able to provide repair service.
- Before sending your product for repair, please remove any customized decorations and attachments from it. Waydoo will not be responsible for any damage or loss that may occur to these customized decorations and attachments.
- To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to Waydoo within twenty-four (24) hours upon receiving it, or it will be deemed that the product you signed for is intact and fully functional. (According to the Freight Claim Process, damage or defects caused by transport should be reported to Waydoo or a Waydoo authorized service center. An overdue claim will not be accepted.)
- Waydoo reserves the right to update this policy. Check the official Waydoo website for the latest version.
WHEN RECEIVING SERVICE, WAYDOO IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN WAYDOO’S POSSESSION OR IN TRANSIT, IF WAYDOO IS RESPONSIBLE FOR TRANSPORTATION.
WAYDOO IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR PERSONAL INFORMATION, CONTAINED IN A PRODUCT.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL WAYDOO, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF WAYDOO, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.
THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH WAYDOO IS LIABLE UNDER LAW.
AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with Waydoo. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.
For technical support or related inquiries, please send emails to support@waydootech.com or contact local authorized dealers.
APPENDIX 1 – WARRANTY PERIOD OF MAIN PARTS
| Product |
Component |
Warranty Period |
|
|
|
|
|
|
|
|
|
|
|
|
12 months and less than 300 battery cycles
|
|
|
|
|
|
|
Warranty Policy
Limited warranty for WAVESHARK products
The WAVESHARK limited warranty applies to WAVESHARK products purchased from WAVESHARK or its authorized retailers or distributors for personal use and not for resale. In this limited warranty, the purchaser or user of WAVESHARK products is referred to as “you”. By using WAVESHARK products, you agree to be bound by this limited warranty.
Warranty
This policy applies to products released by WAVESHARK, and WAVESHARK guarantees that there are no defects in materials and workmanship under normal use. The warranty scope only applies to the product itself, but does not include packaging, manuals and other components. The warranty period of different components may be different. For details, please refer to the following warranty period.
Warranty period
The warranty period starts from the date of purchase of the WAVESHARK product and ends at:
1. One year of Warranty for components containing circuit boards, including main component such as main control board, ESC, remote control and battery charger;
2. One year of Warranty for components of WAVESHARK product board, hydrofoil components; (Two years in Europe);
3. Product battery warranty period up to 1 year or 300 charge/discharge cycles whichever occurs first;
4. The wear-and-tear parts such as drawstring, handle, foot cover, main fin, auxiliary fin, etc. are not covered by the warranty.
What services will be provided during the warranty period?
If there are any defects during the warranty period, WAVESHARK has the right to disposition at its discretion
(1) In the warranty period, you can get free repair/maintenance service and you have the right to choose to use new accessories or accessories with the same performance and reliability as the new
(2) Replace the affected product with a product with the same functionality. The product is new or made of previously used components, which are equivalent in performance and reliability to the new components. Or, with your consent, other products that are at least functionally equivalent to its substitute products;
(3) Return the original purchase price of the defective product.
How to obtain warranty service
You can contact WAVESHARK for after-sales service through the email address published in the user manual or on the WAVESHARK website. You need to provide a valid proof of purchase, receipt or order number for the warranty service.
Services provided by WAVESHARK
WAVESHARK team member will first try to diagnose and solve your problem via phone, email or online chat. WAVESHARK team member may guide you to download and install specific software updates.
If your problem cannot be resolved by phone, email, online chat, or software update, you may need to deliver the product to WAVESHARK for further inspection. If the problem falls within the scope of this limited warranty, WAVESHARK will arrange repair or replacement services free of charge. The customer is responsible for the freight and the tariffs that may be involved. The repair deposition will be determined by WAVESHARK which may include but not limited to repair, replace component(s), or replacement.
Within 15 days after you receive the goods, you can choose to return the goods when it has not been disassembled and all packaging labels are intact. But you need to be responsible for the round-trip freight costs and all related duties and other costs incurred with the shipping.
Non-warranty coverage
The warranty will not apply in the following situations:
1) Damage caused by unauthorized modification or repair of the product, including but not limited to modification of product’s internal circuits, components or batteries;
2) Damage caused by misuse, improper use or operation that violates the guidelines of the product manual;
3) Failure to properly maintain the product and its components according to the instructions in the product manual;
4) Damage caused by the use of unauthorized or uncertified third-party parts, materials or components;
5) Damage caused by operating the product when battery power level is low;
6) Damage caused by fire as a result of collision, physical impact or non-manufacturing factors, including but not limited to operator error, using in unsafe places, using in unsafe conditions, such as severe weather;
7) Damage caused by operating the product in an environment subject to interference from other wireless devices or electromagnetic interference;
8) The product itself has no abnormal conditions;
9) Your data is lost or damaged;
10) Any software program, whether it is provided with the product or subsequently installed;
11) Damage or defect caused by collision, abuse, misuse or accidental damage;
12) Damages or defects caused by transportation, loading, unloading, falling, water treatment or improper storage, including but not limited to: damage or defects caused by exposure to 40 degrees Celsius and below 0 degrees Celsius or direct sunlight;
13) Damage or defects caused by non-recreational use;
14) Damages or defects caused by continued use of the product after raising or reporting warranty issues;
15) Any damage except for manufacturing defects in materials or workmanship;
16) Damage caused by lightning, hail, rain, flood, wind, sand, flood or other environmental or natural conditions or natural disasters;
17) Damage caused by cleaning products not specifically approved in the product manual.
Limitation of liability
Disclaimer during the warranty service period:
When providing warranty services wherein WAVESHARK is responsible for transportation, WAVESHARK will be responsible for the loss or damage of the product during transportation. However, WAVESHARK will not be responsible for the loss or disclosure of any data contained in the product (including confidential information, proprietary information or personal information).
Exemption and limitation of liability:
The following exemptions and limitations of liability shall apply to any and all users of the product, and shall apply regardless of whether the product is purchased from WAVESHARK or its authorized retailer or distributor. The use of the product means that the user accepts and agrees to the following exemption and limitation of liability.
WAVESHARK is not liable for any loss of profits, insurance costs or indirect, special, incidental, consequential or punitive damages, regardless of the type of claim. In any case, caused by the use of WAVESHARK products or related to it in any way, including but not limited to third-party claims against you. WAVESHARK does not bear direct or joint liability for compensation. If the restrictions are contrary to the country or region of the place of purchase, WAVESHARK can follow national and regional regulations, but the total compensation amount will not exceed the product purchase price itself.
Component Warranty and Maintenance
| Component |
Warranty Period |
| Hull |
1 Year（EU:2 years） |
| Battery |
1 Year or 300 cycles |
| Remote Control |
1 Year |
| Electric Propulsion |
1 Year |
| Foil |
1 Year |
| ESC |
1 Year |
| ECU |
1 Year |
| Propeller |
Wear-and-tear parts(no warranty) |
| Handle |
Wear-and-tear parts(no warranty) |
| Set of tools |
Accessory (no warranty) |
| Maintenance Type |
Maintenance Frequency |
| Hull Connectors Rinse and Dry |
After Every Use |
| Propulsion Motor Maintenance |
Every 200 Hours of Use |
| Refer to Product Manual for Detail Maintenance Procedure |
| Component |
Warranty Period |
| Hull |
1 Year |
| Battery |
1 Year or 300 second |
| remote control |
1 Year |
| Electric Engine |
1 Year |
| Jet-Pump Propulsion system |
1 Year |
| ESC |
1 Year |
| ECU |
1 Year |
| Main Fin |
Wear-and-tear parts(no warranty) |
| Side Fin |
Wear-and-tear parts(no warranty) |
| Impeller |
Wear-and-tear parts(no warranty) |
| Footpad |
Wear-and-tear parts(no warranty) |
| Leashes |
Wear-and-tear parts(no warranty) |
| Handle |
Wear-and-tear parts(no warranty) |
| Set of tools |
Wear-and-tear parts(no warranty) |
| Maintenance Type |
Maintenance Frequency |
| Hull Connectors Rinse and Dry |
After Every Use |
| Propulsion Motor Maintenance |
Every 100 Hours of Use |
| Refer to Product Manual for Detail Maintenance Procedure |
